{"id":2615,"date":"2026-05-21T07:22:03","date_gmt":"2026-05-21T07:22:03","guid":{"rendered":"https:\/\/riyagroup.travel\/blog\/?p=2615"},"modified":"2026-05-26T07:27:19","modified_gmt":"2026-05-26T07:27:19","slug":"flight-booking-update-passenger-mobile-number-email-id-mandatory","status":"publish","type":"post","link":"https:\/\/riyagroup.travel\/blog\/index.php\/flight-booking-update-passenger-mobile-number-email-id-mandatory\/","title":{"rendered":"Flight Booking Update: Passenger Mobile Number &#038; Email ID Mandatory"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\r\n<div class=\"ez-toc-title-container\">\r\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\r\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\r\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-1'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/riyagroup.travel\/blog\/index.php\/flight-booking-update-passenger-mobile-number-email-id-mandatory\/#Whats_the_Latest_Flight_Booking_Update_You_Need_to_Know\" >What&#8217;s the Latest Flight Booking Update You Need to Know?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-1'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/riyagroup.travel\/blog\/index.php\/flight-booking-update-passenger-mobile-number-email-id-mandatory\/#Why_Mobile_Number_and_Email_ID_is_required_during_flight_booking\" >Why Mobile Number and Email ID is required during flight booking?<\/a><ul class='ez-toc-list-level-2' ><li class='ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/riyagroup.travel\/blog\/index.php\/flight-booking-update-passenger-mobile-number-email-id-mandatory\/#1_Real-Time_Flight_Alerts_Notifications\" >1. Real-Time Flight Alerts &amp; Notifications<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/riyagroup.travel\/blog\/index.php\/flight-booking-update-passenger-mobile-number-email-id-mandatory\/#2_Emergency_Communication\" >2. Emergency Communication<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/riyagroup.travel\/blog\/index.php\/flight-booking-update-passenger-mobile-number-email-id-mandatory\/#3_Regulatory_DGCA_Compliance\" >3. Regulatory &amp; DGCA Compliance<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/riyagroup.travel\/blog\/index.php\/flight-booking-update-passenger-mobile-number-email-id-mandatory\/#4_E-Boarding_Passes_Digital_Communication\" >4. E-Boarding Passes &amp; Digital Communication<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/riyagroup.travel\/blog\/index.php\/flight-booking-update-passenger-mobile-number-email-id-mandatory\/#What_Information_Is_Now_Mandatory\" >What Information Is Now Mandatory?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-1'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/riyagroup.travel\/blog\/index.php\/flight-booking-update-passenger-mobile-number-email-id-mandatory\/#How_Does_This_Affect_Your_Booking_Process\" >How Does This Affect Your Booking Process?<\/a><ul class='ez-toc-list-level-2' ><li class='ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/riyagroup.travel\/blog\/index.php\/flight-booking-update-passenger-mobile-number-email-id-mandatory\/#Step_1_Update_Your_Passenger_Information_Form\" >Step 1: Update Your Passenger Information Form<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/riyagroup.travel\/blog\/index.php\/flight-booking-update-passenger-mobile-number-email-id-mandatory\/#Step_2_Verify_Before_You_Book\" >Step 2: Verify Before You Book<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/riyagroup.travel\/blog\/index.php\/flight-booking-update-passenger-mobile-number-email-id-mandatory\/#Step_3_Enter_Details_Accurately_in_the_GDSPortal\" >Step 3: Enter Details Accurately in the GDS\/Portal<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/riyagroup.travel\/blog\/index.php\/flight-booking-update-passenger-mobile-number-email-id-mandatory\/#Step_4_Communicate_This_to_Your_Clients\" >Step 4: Communicate This to Your Clients<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/riyagroup.travel\/blog\/index.php\/flight-booking-update-passenger-mobile-number-email-id-mandatory\/#Common_Mistakes_Travel_Agents_Must_Avoid\" >Common Mistakes Travel Agents Must Avoid<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-1'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/riyagroup.travel\/blog\/index.php\/flight-booking-update-passenger-mobile-number-email-id-mandatory\/#Passenger_Mobile_Number_and_Email_ID_Mandatory_for_Flight_Booking_A_Quick_FAQ\" >Passenger Mobile Number and Email ID Mandatory for Flight Booking: A Quick FAQ<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-1'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/riyagroup.travel\/blog\/index.php\/flight-booking-update-passenger-mobile-number-email-id-mandatory\/#New_Flight_Booking_Rules_for_Passenger_Contact_Details_Summary_for_Agents\" >New Flight Booking Rules for Passenger Contact Details: Summary for Agents<\/a><\/li><\/ul><\/nav><\/div>\r\n<h1><span class=\"ez-toc-section\" id=\"Whats_the_Latest_Flight_Booking_Update_You_Need_to_Know\"><\/span><b>What&#8217;s the Latest Flight Booking Update You Need to Know?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h1>\n<p><span style=\"font-weight: 400;\">If you&#8217;re a travel agent, here&#8217;s something you cannot afford to miss. There&#8217;s a critical <\/span><b>flight booking update<\/b><span style=\"font-weight: 400;\"> that directly affects how you collect and enter passenger details at the time of ticketing. Airlines and regulatory authorities have now made it mandatory to capture the <\/span><b>passenger mobile number<\/b><span style=\"font-weight: 400;\"> and <\/span><b>email ID<\/b><span style=\"font-weight: 400;\"> for every flight booking \u2014 no exceptions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This rule isn&#8217;t new in concept, but enforcement has tightened significantly. Whether you&#8217;re booking on a GDS platform, an airline&#8217;s direct portal, or a third-party system, the system will now prompt \u2014 or in many cases, block ticket issuance \u2014 if passenger contact information is missing.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let&#8217;s break this down clearly so you can update your booking process without any last-minute hassle.<\/span><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-2487 size-large\" src=\"https:\/\/riyagroup.travel\/blog\/wp-content\/uploads\/2026\/04\/journey-travel-exploration-vacation-concept_11zon-1024x683.jpg\" alt=\"\" width=\"660\" height=\"440\" srcset=\"https:\/\/riyagroup.travel\/blog\/wp-content\/uploads\/2026\/04\/journey-travel-exploration-vacation-concept_11zon-1024x683.jpg 1024w, https:\/\/riyagroup.travel\/blog\/wp-content\/uploads\/2026\/04\/journey-travel-exploration-vacation-concept_11zon-300x200.jpg 300w, https:\/\/riyagroup.travel\/blog\/wp-content\/uploads\/2026\/04\/journey-travel-exploration-vacation-concept_11zon-768x512.jpg 768w, https:\/\/riyagroup.travel\/blog\/wp-content\/uploads\/2026\/04\/journey-travel-exploration-vacation-concept_11zon-320x213.jpg 320w, https:\/\/riyagroup.travel\/blog\/wp-content\/uploads\/2026\/04\/journey-travel-exploration-vacation-concept_11zon-480x320.jpg 480w, https:\/\/riyagroup.travel\/blog\/wp-content\/uploads\/2026\/04\/journey-travel-exploration-vacation-concept_11zon-800x533.jpg 800w, https:\/\/riyagroup.travel\/blog\/wp-content\/uploads\/2026\/04\/journey-travel-exploration-vacation-concept_11zon.jpg 1200w\" sizes=\"(max-width: 660px) 100vw, 660px\" \/><\/p>\n<h1><span class=\"ez-toc-section\" id=\"Why_Mobile_Number_and_Email_ID_is_required_during_flight_booking\"><\/span><b>Why Mobile Number and Email ID is required during flight booking?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h1>\n<p><span style=\"font-weight: 400;\">Airlines and aviation authorities have always had good reasons to collect passenger contact details. But post-pandemic travel disruptions highlighted just how critical this data really is. Here&#8217;s why this <\/span><b>flight booking update<\/b><span style=\"font-weight: 400;\"> matters more than ever:<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"1_Real-Time_Flight_Alerts_Notifications\"><\/span><b>1. Real-Time Flight Alerts &amp; Notifications<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Airlines use passenger contact details to send instant updates about gate changes, delays, cancellations, and schedule modifications. Without a valid mobile number or email ID, passengers are left in the dark \u2014 and that reflects poorly on you as their travel agent.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"2_Emergency_Communication\"><\/span><b>2. Emergency Communication<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">In the event of an emergency \u2014 medical, weather-related, or security \u2014 airlines need to reach passengers directly. The <\/span><b>passenger mobile number mandatory<\/b><span style=\"font-weight: 400;\"> rule ensures that this line of communication is never broken.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"3_Regulatory_DGCA_Compliance\"><\/span><b>3. Regulatory &amp; DGCA Compliance<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Aviation regulators, including the DGCA (Directorate General of Civil Aviation) in India, have aligned with ICAO guidelines that require airlines to maintain accurate passenger contact records. Non-compliance can lead to penalties for airlines and, in some cases, complications for the booking agency.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"4_E-Boarding_Passes_Digital_Communication\"><\/span><b>4. E-Boarding Passes &amp; Digital Communication<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Most airlines today operate on a paperless model. The <\/span><b>email ID mandatory for flight booking<\/b><span style=\"font-weight: 400;\"> rule ensures passengers receive their e-tickets, web check-in links, and boarding passes directly \u2014 reducing dependency on printed documents and minimizing errors.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_Information_Is_Now_Mandatory\"><\/span><b>What Information Is Now Mandatory?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">As per the latest <\/span><b>flight booking update<\/b><span style=\"font-weight: 400;\">, the following contact details are compulsory for every passenger at the time of booking:<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Detail Required<\/b><\/td>\n<td><b>Format<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>Mobile Number<\/b><\/td>\n<td><span style=\"font-weight: 400;\">Active number with country code<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Email ID<\/b><\/td>\n<td><span style=\"font-weight: 400;\">Valid, accessible email address<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><b>Agent Tip:<\/b><span style=\"font-weight: 400;\"> Always collect these details from the passenger <\/span><i><span style=\"font-weight: 400;\">before<\/span><\/i><span style=\"font-weight: 400;\"> initiating the booking. Trying to edit or add this information post-ticketing can be complicated and may attract service fees depending on the airline.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-2619 size-large\" src=\"https:\/\/riyagroup.travel\/blog\/wp-content\/uploads\/2026\/05\/composing-email-digital-device_11zon-1024x577.jpg\" alt=\"A laptop showing Email ID manadatory for flight bookings\" width=\"660\" height=\"372\" srcset=\"https:\/\/riyagroup.travel\/blog\/wp-content\/uploads\/2026\/05\/composing-email-digital-device_11zon-1024x577.jpg 1024w, https:\/\/riyagroup.travel\/blog\/wp-content\/uploads\/2026\/05\/composing-email-digital-device_11zon-300x169.jpg 300w, https:\/\/riyagroup.travel\/blog\/wp-content\/uploads\/2026\/05\/composing-email-digital-device_11zon-768x433.jpg 768w, https:\/\/riyagroup.travel\/blog\/wp-content\/uploads\/2026\/05\/composing-email-digital-device_11zon-1536x866.jpg 1536w, https:\/\/riyagroup.travel\/blog\/wp-content\/uploads\/2026\/05\/composing-email-digital-device_11zon-2048x1154.jpg 2048w, https:\/\/riyagroup.travel\/blog\/wp-content\/uploads\/2026\/05\/composing-email-digital-device_11zon-320x180.jpg 320w, https:\/\/riyagroup.travel\/blog\/wp-content\/uploads\/2026\/05\/composing-email-digital-device_11zon-480x271.jpg 480w, https:\/\/riyagroup.travel\/blog\/wp-content\/uploads\/2026\/05\/composing-email-digital-device_11zon-800x451.jpg 800w\" sizes=\"(max-width: 660px) 100vw, 660px\" \/><\/p>\n<h1><span class=\"ez-toc-section\" id=\"How_Does_This_Affect_Your_Booking_Process\"><\/span><b>How Does This Affect Your Booking Process?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h1>\n<p><span style=\"font-weight: 400;\">As a travel agent, this <\/span><b>flight booking update<\/b><span style=\"font-weight: 400;\"> directly changes your pre-booking checklist. Here&#8217;s what your workflow should now look like:<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Step_1_Update_Your_Passenger_Information_Form\"><\/span><b>Step 1: Update Your Passenger Information Form<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Add mandatory fields for mobile number (with country code) and email ID in your internal booking form or client intake sheet. Make it clear to clients that these are now <\/span><b>mandatory passenger information updates<\/b><span style=\"font-weight: 400;\"> \u2014 not optional.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Step_2_Verify_Before_You_Book\"><\/span><b>Step 2: Verify Before You Book<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Don&#8217;t rely on guesswork. Confirm that:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The mobile number is active and belongs to the passenger (or a reachable contact)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The email ID is correctly spelled and regularly checked<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Step_3_Enter_Details_Accurately_in_the_GDSPortal\"><\/span><b>Step 3: Enter Details Accurately in the GDS\/Portal<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">When entering <\/span><b>airline passenger contact details<\/b><span style=\"font-weight: 400;\"> on your GDS (Galileo, Amadeus, Sabre) or any airline portal, use the correct SSR (Special Service Request) codes or designated contact fields. Most systems now have dedicated fields for OSI\/SSR CTCE (email) and CTCM (mobile).<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>CTCM<\/b><span style=\"font-weight: 400;\"> = Contact Mobile (passenger mobile number)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>CTCE<\/b><span style=\"font-weight: 400;\"> = Contact Email<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If you&#8217;re unsure how to add these on your specific GDS, refer to the platform&#8217;s latest user guide or contact your GDS support team.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Step_4_Communicate_This_to_Your_Clients\"><\/span><b>Step 4: Communicate This to Your Clients<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Many passengers don&#8217;t realize why this information is being collected. A quick, reassuring explanation builds trust. Let them know their contact details are used strictly for flight-related communication and are protected under the airline&#8217;s privacy policy.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Common_Mistakes_Travel_Agents_Must_Avoid\"><\/span><b>Common Mistakes Travel Agents Must Avoid<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">With any new <\/span><b>flight booking update<\/b><span style=\"font-weight: 400;\">, there&#8217;s always a learning curve. Here are some common errors to watch out for:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Using the travel agent&#8217;s contact details instead of the passenger&#8217;s<\/b><span style=\"font-weight: 400;\"> \u2014 This is a big no. If a passenger doesn&#8217;t receive their boarding pass or flight alert, you&#8217;ll be held responsible.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Entering an incorrect country code<\/b><span style=\"font-weight: 400;\"> \u2014 Always confirm the international dialing code, especially for international bookings.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Using a shared or office email ID<\/b><span style=\"font-weight: 400;\"> \u2014 Each booking should have the passenger&#8217;s personal email, not a generic one.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Skipping the field thinking it&#8217;s optional<\/b><span style=\"font-weight: 400;\"> \u2014 With the latest <\/span><b>flight booking update<\/b><span style=\"font-weight: 400;\">, several airlines are blocking ticket issuance entirely if these fields are empty.<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-2536 size-large\" src=\"https:\/\/riyagroup.travel\/blog\/wp-content\/uploads\/2026\/04\/portrait-smiling-businessman-standing-check-counter-with-passport-boarding-pass_11zon-1024x683.jpg\" alt=\"\" width=\"660\" height=\"440\" srcset=\"https:\/\/riyagroup.travel\/blog\/wp-content\/uploads\/2026\/04\/portrait-smiling-businessman-standing-check-counter-with-passport-boarding-pass_11zon-1024x683.jpg 1024w, https:\/\/riyagroup.travel\/blog\/wp-content\/uploads\/2026\/04\/portrait-smiling-businessman-standing-check-counter-with-passport-boarding-pass_11zon-300x200.jpg 300w, https:\/\/riyagroup.travel\/blog\/wp-content\/uploads\/2026\/04\/portrait-smiling-businessman-standing-check-counter-with-passport-boarding-pass_11zon-768x512.jpg 768w, https:\/\/riyagroup.travel\/blog\/wp-content\/uploads\/2026\/04\/portrait-smiling-businessman-standing-check-counter-with-passport-boarding-pass_11zon-1536x1024.jpg 1536w, https:\/\/riyagroup.travel\/blog\/wp-content\/uploads\/2026\/04\/portrait-smiling-businessman-standing-check-counter-with-passport-boarding-pass_11zon-2048x1365.jpg 2048w, https:\/\/riyagroup.travel\/blog\/wp-content\/uploads\/2026\/04\/portrait-smiling-businessman-standing-check-counter-with-passport-boarding-pass_11zon-320x213.jpg 320w, https:\/\/riyagroup.travel\/blog\/wp-content\/uploads\/2026\/04\/portrait-smiling-businessman-standing-check-counter-with-passport-boarding-pass_11zon-480x320.jpg 480w, https:\/\/riyagroup.travel\/blog\/wp-content\/uploads\/2026\/04\/portrait-smiling-businessman-standing-check-counter-with-passport-boarding-pass_11zon-800x533.jpg 800w\" sizes=\"(max-width: 660px) 100vw, 660px\" \/><\/p>\n<h1><span class=\"ez-toc-section\" id=\"Passenger_Mobile_Number_and_Email_ID_Mandatory_for_Flight_Booking_A_Quick_FAQ\"><\/span><b>Passenger Mobile Number and Email ID Mandatory for Flight Booking: A Quick FAQ<\/b><span class=\"ez-toc-section-end\"><\/span><\/h1>\n<p><b>Q: Is this applicable for domestic flights only?<\/b><span style=\"font-weight: 400;\"> No. The rule applies to both domestic and international flight bookings. Airlines operating internationally are particularly strict about this.<\/span><\/p>\n<p><b>Q: What if the passenger doesn&#8217;t have an email ID?<\/b><span style=\"font-weight: 400;\"> This is rare but possible, especially for elderly travellers. In such cases, use a family member&#8217;s email with the passenger&#8217;s consent. However, the mobile number field cannot be skipped.<\/span><\/p>\n<p><b>Q: Can I use the same email ID for multiple passengers in a group booking?<\/b><span style=\"font-weight: 400;\"> While some systems may allow it technically, it&#8217;s best practice to use individual contact details for each passenger to ensure everyone receives their boarding information separately.<\/span><\/p>\n<p><b>Q: What happens if wrong details are entered?<\/b><span style=\"font-weight: 400;\"> The passenger may miss critical flight alerts. You may also need to submit a correction request to the airline, which can be time-consuming and may incur charges.<\/span><\/p>\n<h1><span class=\"ez-toc-section\" id=\"New_Flight_Booking_Rules_for_Passenger_Contact_Details_Summary_for_Agents\"><\/span><b>New Flight Booking Rules for Passenger Contact Details: Summary for Agents<\/b><span class=\"ez-toc-section-end\"><\/span><\/h1>\n<p><span style=\"font-weight: 400;\">Understanding the <\/span><b>new flight booking rules for passenger contact details<\/b><span style=\"font-weight: 400;\"> doesn&#8217;t have to be complicated. Here&#8217;s a quick recap:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Mobile number and email ID are now <\/span><b>mandatory<\/b><span style=\"font-weight: 400;\"> for every flight booking\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Use SSR codes CTCM and CTCE on GDS platforms\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Always use the <\/span><b>passenger&#8217;s personal contact details<\/b><span style=\"font-weight: 400;\">, not the agency&#8217;s<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Verify accuracy before ticket issuance<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Educate your clients about why this information is required<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The <\/span><b>passenger mobile number and email id mandatory for flight booking<\/b><span style=\"font-weight: 400;\"> rule is ultimately a passenger safety and service measure. The faster travel agents adapt, the smoother the booking experience becomes for everyone.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Change in processes can feel like extra work, but this particular <\/span><b>flight booking update<\/b><span style=\"font-weight: 400;\"> exists to protect passengers \u2014 and by extension, your reputation as a reliable travel professional. Staying ahead of <\/span><b>mandatory passenger information updates<\/b><span style=\"font-weight: 400;\"> is what separates good travel agents from great ones.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Update your intake forms, brief your team, and make passenger contact collection a non-negotiable step in your booking flow. Because in today&#8217;s connected travel world, knowing <\/span><b>why a mobile number and email id are required during flight booking<\/b><span style=\"font-weight: 400;\"> is just the beginning \u2014 acting on it consistently is what matters most.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>What&#8217;s the Latest Flight Booking Update You Need to Know? If you&#8217;re a travel agent, here&#8217;s something you cannot afford to miss. There&#8217;s a critical flight booking update that directly affects how you collect and enter passenger details at the time of ticketing. Airlines and regulatory authorities have now made it mandatory to capture the [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":2617,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[77,84,73],"tags":[287,286,284,289,288,285,123,99],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\r\n<title>Flight Booking Update: Passenger Mobile Number &amp; Email ID Mandatory<\/title>\r\n<meta name=\"description\" content=\"Here&#039;s the latest flight booking update! Passenger mobile number and email ID are now mandatory. 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